Frequently Asked Questions
📋 FAQs
What sizes do you offer?
We offer a range of sizes from XS to XXL / 52 to 60. Check the size chart on each product page for accurate measurements and find your perfect fit! 📏✨👗
Custom sizes: we also offer options to tailor your custom sizes which may take an additional 1 to 2 days to deliver.
How can I track my order?
Once your order ships, you’ll receive a tracking link via email. Simply click the link to see your shipment status in real-time! 📦🔍🚚
What should I do if my tracking link isn’t working?
If the tracking link doesn’t seem to work, please wait a few hours, as it may take time to update. ⏳ If it still doesn’t work, contact our customer support for assistance! 💬🛠️
How long does shipping take?
UAE Standard shipping typically takes 1 to 2 business days. 🚀⚡️
Other countries shipping will be mentioned at your order page based on your delivery location.
What happens if my order is delayed?
If your order is delayed, we’ll notify you as soon as possible. 📢 You can also check the tracking link for the latest updates. If you have any concerns, feel free to reach out to our support team! 🤗💖
Do you offer international shipping?
Yes! We ship worldwide. 🌍✈️ Shipping costs will be calculated at checkout based on your location. We try our best to include all customs and duties at checkout, but any additional customs duties are the responsibility of the customer. 💸
How can I contact customer support?
You can reach us via email at info@starzplaza.com or through our Contact Us page. Our team is available to assist you from 9 AM to 9 PM (GST). 📞💬😊
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. ⏳ If your order hasn’t shipped yet, we’ll do our best to accommodate your request. 💌
What is your return policy?
UAE Orders - We accept returns within 7 days of delivery.
International Orders - We accept returns within 5 days of our delivery, will do our best to accomodate your return request.
Items must be unworn, unwashed, and with tags attached. For detailed instructions, visit our Return Policy page. 🔄🛍️
Do you have a loyalty program?
Coming Soon! ⭐
What payment methods do you accept?
We accept various payment methods, including all debit & credit cards 💳 Choose your preferred method at checkout for a secure transaction. 🔒
💰 Refund Policy
Refunds are processed after we receive and inspect your product:
- Credit/Debit Card: Refunds take 10-20 days to reflect. ⏳💳
- Store Wallet: Coming Soon 🛍️✨
- Order Cancellation: Automated refunds are issued if canceled before shipping movement has been initiated. 🚫📦
🚫 Non-Returnable Products
You cannot return, replace, or exchange:
- Used or damaged items. 🛑
- Products that have been opened & used. 🍽️
- Customized size orders. ✂️
If you have more questions, feel free to reach out to us! We’re here to help you! 💖🌟